- Internal and Customer Communications:
- All staff will be asked to provide updated emergency contact information every 3 months. The Pro Shop Manager will maintain and update the emergency contact list and keep a copy in the log at the front desk.
- Every Sunday evening, the Pro Shop Manager will check Ontario.ca and the Durham Region website for any updates, including the current colour level. The Pro Shop Manager will email any changes or updates to all staff.
- The Pro Shop Manager will be responsible for understanding all COVID-19 regulations and local by-law requirements, and reviewing any new information.
- The Pro Shop Manager will post this plan in the Pro Shop. All staff are responsible for checking for new information daily and reviewing the updates.
- The Pro Shop Manager will post notices for customers at the entrance reminding them of the masking and physical distancing requirements. This will include posting of any notices specific to the use of masks/distance while using power carts or the putting green.
- The Pro Shop Manager will provide hands-on training for staff on how to they will be actively screened on a daily basis, screen customers upon arrival, use personal protective equipment and complete routine cleaning and disinfection.
- Screening: COVID-19
- All staff, visitors and customers will be required to answer Covid-19 Screening questions prior to entering the Pro Shop. Daily Screening logs will be stored and available for a minimum of 30 days.
- Pro Shop staff will be required to answer questions and sign off in our staff COVID-19 binder that they have read the questions and have zero symptoms.
- Any customers who do not meet the screening requirements will not be permitted to enter the Pro Shop or play golf. The Pro Shop Manager and/or Course Superintendent will be contacted to assist if any customer relations issues arise due to denial of entry.
- Any staff member who has to stay home from work based on screening results is required to notify the Pro Shop Manager immediately. The Pro Shop Manager will be responsible for following up as required (see section 4).
- If any staff member starts to experience symptoms after reporting to work, they will be required to go home and contact their doctor or Telehealth Ontario (1-866-797-0000) or the Durham Health Connection Line (905-668-2020 or 1-800-841-2729) for further instructions. Staff are also required to notify the Pro Shop Manager once they have direction from a medical professional.
- Control Transmission Risk
- Staff will remain behind the Lexan barrier when at the front desk. The Pro Shop Manager will inspect the barrier daily to ensure any required repairs are completed immediately.
- Physical distancing markers are installed on the ramp leading to front door and on the floor in Pro Shop. Pro Shop Manager will replace any damaged markers as required.
- Advance tee time reservations are required to ensure we maintain control over who is on our property at any given time.
- Dividers have been placed in all carts and are mandatory at all times. Players in shared carts are required to wear a mask while in the cart if riding with a person NOT from their household. Dividers are not to be removed or modified by players.
Personal Protective Equipment and Masks or Face Coverings
- All staff must wear a mask or face covering at all times when at work, except when outdoors and physically distanced from others, or smoking in designated areas (while physically distanced).
- Disposable masks will be available at the front desk for all staff.
Cleaning and Disinfection
- All commonly touched surfaces and shared areas will be cleaned and disinfected at the start of the day and at the end of the day. In the Pro Shop this includes counters, door knobs, keyboards, mice, telephone and coffee maker. Washrooms will also be cleaned and sanitized at the end of each day.
- Power carts will be cleaned and disinfected after each use and prior to going back out on the golf course.
- Debit/Credit card pin pad machine will be disinfected after each use.
- All cleaning and disinfection products we use are Health Canada approved as effective against COVID-19 (see page 7 for full details/description of products we are using).
Hand and respiratory hygiene
- The Pro Shop Manager will make sure that hand sanitizer is available for customers and staff to use at all times, including at the Pro Shop counter, at the beginning of the entrance ramp and at entrances into the Pro Shop and Washrooms.
- Public health posters on washing hands and on cough and sneeze etiquette will be posted in each washroom, at the customer entrance and in the Pro Shop.
- Staff will wash their hands with soap and water or use hand sanitizer frequently.
- The Pro Shop Manager (or employee in his absence who is opening up the Pro Shop) will walk through the Pro Shop every morning and open any windows and doors to allow for airflow, when weather permits and it is safe to do so.
- The last staff member to leave each day will ensure the building is secure and verify that the ventilation system is left on overnight. A/C units in Pro Shop and back office to be left running overnight at low setting to ensure airflow.
- If there is a potential case, or suspected exposure to, COVID-19
NOTE: The Telehealth Ontario phone number is posted at every phone in the Pro Shop.
- The manager maintains the listing of Durham Region Health Unit, WSIB, and the emergency contact numbers on the bulletin board in the manager’s office.
- If someone starts to experience COVID-19 symptoms at the golf course:
- Staff should notify the manager or supervisor if they start to feel COVID-19 symptoms or if they notice someone else showing symptoms.
- Call 911 if a person is experiencing severe and potentially life-threatening symptoms, such as difficulty breathing.
- If a customer becomes ill, staff will ask them to leave the golf course as soon as possible.
- If the customer requires first aid, any staff who needs to go within 2 metres of the customer must wear PPE (mask).
- If the customer needs to wait for a ride they will be encouraged to wait outside, weather permitting.
- If a staff member becomes ill, they must inform the manager on duty immediately. The staff member must continue to wear a mask. They should go directly home, contact their doctor, Telehealth or their local health unit, and follow the instructions given.
- The Pro Shop Manager’s office may be used as an isolation room for an ill staff member if they cannot leave the premises right away (e.g., waiting for a ride) and cannot wait outside.
Process for a confirmed case of COVID-19 in the workplace
- The Pro Shop Manager will ask whether a public health nurse or case manager has given any information on next steps, and whether the worker thinks they may have been infected at work and will complete an incident report asap; If it is believed that the illness may be from workplace exposure, the manager will report to the Ministry of Labour, Training and Skills Development within 4 days, the WSIB within 3 days, and Durham Region Health Unit to request further direction.
- If Durham Region Health Unit contacts the golf course to notify us that someone (golfers or staff members) who was at the golf course has tested positive, the call should be directed to the manager. NOTE: the pre-screening log, and contact information for staff and work-related visitors will be provided to public health if needed for contact tracing.
- If there was an infected person at the golf course, the Pro Shop Manager will send an email to staff, making sure that the person confirmed to have COVID-19 is not identified to protect confidentiality. The Pro Shop Manager will keep in touch with the sick staff member while they are off work and keep in touch with the WSIB if required.
- A staff member with COVID-19 will be allowed to come back to work after they have self isolated until they have received a negative COVID-19 test result or as otherwise instructed by the Durham Region Health Unit or their health care provider.
- A staff member who has been self-isolating because they were a close contact will be allowed to come back to work after they receive a negative COVID-19 test or as otherwise directed by the Durham Region Health Unit.
New Risk Management
- The Pro Shop Manager will train all staff on the safe use of newly introduced cleaning and disinfecting products, and will make sure that the safety data sheets are maintained in the binder in the office.
- Due to the requirement to wear masks while moving about the facility, individuals (staff or customers) may be less inclined to stay hydrated. Reminders will be communicated via posted information and during staff meetings to drink water only while safely distanced from others.
- We will establish regular check-ins with all staff to talk about how they’re doing and make sure all staff have access to mental health resources and supports.
- All staff will receive training to deal with issues with irate customers and be told to immediately contact the Pro Shop Manager or Course Superintendent if they require assistance.
Checking and Monitoring
- The Pro Shop Manager will seek feedback regarding our plan and any concerns from staff through all-staff meetings and emails.
- All staff are encouraged to provide input.
- Customers will be able to use the posted email address to submit their feedback.
- The Pro Shop Manager will review plan effectiveness, any customer or staff feedback received, and other sources of information to update and improve the plan.
- Meetings will also be scheduled whenever there is a significant change to requirements (for example- if Durham moves to a different colour/stage) in order to update the plan and immediately communicate changes to all staff via email and the posting locations at the golf club.
NOTE: This document is intended for informational purposes only to provide an overview of the potential hazards posed in the workplace due to COVID-19. It is not intended as medical or scientific advice, to provide a comprehensive risk assessment for all workplaces, or to replace any legislated workplace safety obligations. Due to the ongoing evolution of the situation in Ontario and around the world, this document may be used as a guide for Employers in addition to guidance delivered by government and public health authorities, including, but not limited to the World Health Organisation (WHO), Ontario Ministry of Health, Public Health Ontario and the Centres for Disease Control and Prevention (CDC). Any use which is made of this document by any Employer, or any reliance on or decisions to be made based on it, is the responsibility of the Employer. WSPS and its partners, officers, directors, employees, agents, representatives, suppliers and service providers accept no responsibility for any errors or omissions in content or for damages of any kind or nature suffered by any Employer or any third party as a result of use of or reliance on this communication.
- Telehealth Ontario (1-866-797-0000)
- Durham Health Connection Line (905-668-2020 or 1-800-841-2729)
Disinfectants Used and Protocols
High Touch Surfaces
Lysol Disinfecting Wipes – DIN 02359014.
Disinfecting Instructions per manufacturer – To disinfect SARS-CoV2 (the virus that causes COVID-19) wipe and allow surface to remain wet for 2 minutes. All to air dry.
High Touch Surfaces (Pro Shop) Defined: All counter tops, door handles, coffee maker, telephones, keyboards and mice, cash register, debit machine, fridge handles and light switches.
High Touch Surfaces (Washrooms) Defined: All counter tops, door handles, stall doors and door locks, toilet flush handles, urinal flush handles, taps and light switches.
Power Cart Disinfecting
Clorox Disinfecting Liquid Bleach – DIN 2459116
Disinfecting Instructions per the manufacturer – Wash item or surface. Apply bleach solution to hard surface (proper mix is 1/2 cup liquid bleach to one gallon of water). Allow solution to contact surface for 5 minutes and then rinse with clean water and allow to air dry.